← Back to arnivar.com

Legal

Privacy Policy

Last updated · 17 July 2026

This policy explains how Arnivar, operated by Blackburn Solutions (Australia), collects, uses and protects personal information across the Arnivar mobile app (emergency response, for wardens and occupants) and the Arnivar admin portal at admin.arnivar.com (compliance and warden management, for safety teams and administrators). We keep it in plain English on purpose.

The short version: Arnivar exists to keep people safe in building emergencies and to keep safety programs compliant. We collect only what the platform needs to alert, coordinate and account for people during an event, and to maintain training and compliance records between events. We don't sell personal information, we don't run advertising, and we don't send marketing email.

1. Who we are

Arnivar is an emergency-management and warden-compliance platform operated by Blackburn Solutions in Australia. In most cases, your organisation (your employer, building manager or their appointed safety partner) decides to use Arnivar for its emergency program and adds you as a user. In privacy terms, they control why your information is collected, and we process it to deliver the service.

2. What we collect

We do not collect background location. The app does not track where you are. Evacuation status is based on what you and your wardens report during an event.

Our public website (arnivar.com) can use Google Analytics to understand how visitors find and use the site, collecting usage information such as the pages you view, the link that referred you and a general location derived from your IP address. This only happens if you accept it. When you first visit we ask, and until you accept, the analytics script is not loaded at all, so nothing is stored on your device and no request reaches Google. Declining is a single click and costs you nothing. You can change your answer whenever you like using the Cookie settings link in the footer of any page. Analytics is separate from the Arnivar app and admin portal and is not used to identify you. Google processes this information as our service provider; see Google's privacy policy for how they handle it. Our cookie policy lists every cookie by name, what it does and how long it lasts.

The enquiry form on arnivar.com sends us the details you type in (your name, email address and anything you choose to tell us about your organisation) so we can respond. They are delivered to us as an email and used only to handle your enquiry; they are not added to any marketing list and are not shared with anyone else.

3. How we use it

4. Who can see your information

We may disclose information if required by law or to protect life or safety in an emergency.

5. Security

Data is encrypted in transit (HTTPS/TLS) and at rest. Access is restricted by role: occupants, wardens and administrators each see only what their role requires. Our infrastructure runs in an isolated production environment in AWS Sydney with access limited to authorised personnel.

6. Retention

We keep personal information while your account is active and your organisation uses Arnivar. Event records (such as evacuation histories, training and compliance records) may be retained by your organisation to meet its workplace-safety record-keeping obligations. We also keep a record of your acceptance of in-app safety and legal notices (which notice and version you accepted, and when), because those records may be needed to show what you were told. When information is no longer needed, it is deleted. See section 8 for how deletion requests are handled.

7. Your rights

You can ask to access or correct your personal information at any time. If your organisation registered you, your administrator can update most details directly; otherwise email us at admin@arnivar.com. We handle personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth). If you have a concern we can't resolve, you can contact the Office of the Australian Information Commissioner (oaic.gov.au).

8. Deleting your account

How deletion works depends on how your account was created:

What happens next. Deactivation is immediate: you're signed out on every device, notifications stop, and your account can no longer be used. We hold the request for a 7-day grace period in case you change your mind: email help@arnivar.com within that window to restore your account. After the grace period we permanently de-identify your information: your name, email address and mobile number are erased, your device and sign-in credentials are deleted, and any personal emergency evacuation plan (PEEP) details are removed. Deletion is completed within 30 days of your request and we'll confirm by email.

What we keep. Emergency-event, evacuation, training and compliance records are retained in de-identified form (no longer linked to you) so organisations can meet their workplace-safety record-keeping obligations. Historical messages may retain the display name shown when they were sent. We also keep a minimal log of the deletion request itself (that it was made, and when it was completed) as evidence of compliance, and the record of your acceptance of in-app safety and legal notices, which we may need to show what you were told while you used the service.

Full details: arnivar.com/account-deletion.html.

9. Children

Arnivar is a workplace and building-safety tool intended for adults. We do not knowingly collect information from children.

10. Changes to this policy

If we make material changes we will update this page and the "last updated" date above. Significant changes will be communicated to your organisation's administrators.

11. Contact

Privacy questions: admin@arnivar.com · Support: help@arnivar.com · General: info@arnivar.com