Legal

Terms of Service

Last updated · 18 July 2026

These terms govern your use of the Arnivar mobile app (emergency response, for wardens and occupants) and the Arnivar admin portal at admin.arnivar.com (compliance and warden management), together the "service". Arnivar is operated by Blackburn Solutions (ABN 63 558 158 909), based in New South Wales, Australia. By using the service you agree to these terms. We keep them in plain English on purpose.

Arnivar is not an emergency service, and it does not replace fire safety equipment or procedures. Arnivar helps organisations coordinate their own wardens and occupants. It supplements, and does not replace, your building's installed fire safety equipment and systems (such as alarms and occupant warning systems), your building's emergency plan and procedures, and the emergency services. In a life-threatening emergency, always call 000 (or your local emergency number) first. Message and notification delivery can be delayed or fail for reasons outside our control, so never rely on Arnivar alone for your safety.

1. Acceptance of these terms

By downloading, signing in to, or using the service you accept these terms and our Privacy Policy. If your use of the service also involves SMS messages, our SMS Terms apply as well. If you're using Arnivar on behalf of an organisation, you confirm you're authorised to accept these terms for that use. If you don't agree, don't use the service.

2. Definitions

App / portal / service: the Arnivar mobile app, the Arnivar admin portal, and related websites and features.
User: anyone who uses the service, including occupants, wardens, chief wardens and administrators.
Organisation: the employer, building manager or safety partner that uses Arnivar for its emergency program and adds users to it.
Organisation-provisioned account: an account created for you by an Organisation.
Lite account: a free Arnivar Respond Lite account that you create yourself for a single site.

3. Eligibility and your account

Arnivar is a workplace and building-safety tool intended for adults (18+) or people otherwise authorised by an Organisation. Accounts come in two forms:

Organisation-provisioned. Your Organisation controls your access and the emergency, warden and compliance records associated with you.
Self-created Lite. You create and control the account yourself for a single site.

Sign-in is passwordless: you enter your registered mobile number and we send a one-time code to the email address on your account. You're responsible for keeping your mobile number and email up to date, for maintaining control of that email inbox and your device, and for activity that occurs under your account. Tell us promptly at help@arnivar.com if you believe your account has been used without your authorisation.

4. Acceptable use

You agree to use the service only for legitimate emergency-management, warden and compliance purposes. You must not:

Raise false alarms, send misleading emergency messages, or misuse alerts, report-in or safety-status features.
Harass, threaten or abuse other users through messaging.
Access accounts, sites or data you're not authorised to access, or attempt to defeat the service's security or role-based access controls.
Reverse-engineer, copy, resell, or build a competing product from the service, except to the extent the law expressly permits.
Scrape, overload, or interfere with the service or the infrastructure it runs on, or introduce malicious code.
Use the service unlawfully or in breach of your Organisation's policies.

5. The service and its limits

Arnivar is a coordination tool, not a guarantee of safety. The service supplements, and does not replace, your building's installed fire safety equipment and systems (including fire alarms, occupant warning and intercommunication systems, sprinklers, extinguishers and exit signage), your building's emergency plan and procedures (including any emergency plan prepared under AS 3745 or equivalent requirements), or the training and drills those measures require. Alerts and messages are delivered over mobile networks and third-party notification services (Apple, Google/Firebase) and by SMS and email, all of which can be delayed, throttled or unavailable, and can be affected by your device settings, connectivity and battery. We don't warrant that any message, push notification or alert will be delivered, delivered on time, or read. The service may be unavailable during maintenance or because of factors beyond our control. Always follow your building's official emergency procedures and, in a genuine emergency, contact the emergency services directly.

6. Organisation-managed accounts and data

Where your Organisation provisions your account, that Organisation decides why your information is collected and used; Arnivar processes it to deliver the service on their behalf. How we handle personal information is set out in our Privacy Policy. Requests to access, correct or delete Organisation-held records are directed to your Organisation, and your continued use may also be subject to your Organisation's own policies and its separate agreement with us.

7. Messaging and SMS

The service sends transactional communications (sign-in codes, assignment notifications, and emergency and drill messages) by push notification, email and, where enabled, SMS. Standard carrier message and data rates may apply to SMS. Consent, message frequency, and how to opt out are described in our SMS Terms. We don't send marketing.

8. Plans and fees

Arnivar Respond Lite is provided free of charge. Full and licensed Arnivar plans are arranged through a separate commercial agreement between Blackburn Solutions and the Organisation; pricing, billing and licensing terms are set out in that agreement. The service does not offer in-app purchases or subscriptions billed through the app stores.

9. Intellectual property

The service, including the Arnivar software, brand, logos and content, is owned by Blackburn Solutions and its licensors and is protected by law. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the service for its intended emergency-management purposes while your account is active. All rights not expressly granted are reserved.

10. Your content

You retain your rights in the information and messages you submit through the service. You grant us the rights needed to host, process and display that content to operate and secure the service and to deliver it to the appropriate recipients (for example, your Organisation's safety team during an event). You're responsible for the accuracy of the information you provide, and you must not submit content you don't have the right to share.

11. Third-party services

The service relies on third parties, including Amazon Web Services (hosting, Sydney), Apple and Google/Firebase (push notifications and app distribution), Google Maps (location display on Android) and telecommunications carriers (SMS). Your use of features provided by those third parties may also be subject to their terms, and we're not responsible for their services.

12. Suspension and termination

You can stop using the service at any time. You can delete your own account in the app via Profile → Delete account. This deactivates your account immediately and then permanently de-identifies your personal details; see arnivar.com/account-deletion.html for the full process. Your Organisation may also remove your access, and we may suspend or terminate access where we reasonably believe these terms have been breached, where required by law, or to protect people or the service. Provisions that by their nature should survive termination (including sections 9, 10, 13, 14, 15 and 17) continue to apply.

13. Disclaimers

To the maximum extent permitted by law, the service is provided "as is" and "as available", without warranties of any kind, whether express or implied. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy you have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) that cannot lawfully be excluded. Where we're permitted to limit our liability for a failure to comply with such a guarantee, our liability is limited, at our option, to re-supplying the service or paying the cost of having it re-supplied.

14. Limitation of liability

To the maximum extent permitted by law, and subject to section 13, Blackburn Solutions is not liable for any indirect, incidental, special or consequential loss, or for loss of profits, data or goodwill, arising out of or in connection with your use of (or inability to use) the service, including any delayed, failed or undelivered alert or message. To the extent our liability can lawfully be capped, our total aggregate liability arising out of or in connection with the service is limited to AUD $100 or, for a licensed Organisation, the amount paid to us for the service in the 12 months before the claim, whichever is greater.

15. Indemnity

To the extent permitted by law, you agree to indemnify Blackburn Solutions against claims, losses and reasonable costs arising from your misuse of the service or your breach of these terms.

16. Changes to these terms

We may update these terms from time to time. When we do, we'll revise the "last updated" date above, and we'll communicate significant changes to Organisation administrators. Your continued use of the service after changes take effect means you accept the updated terms.

17. Governing law

These terms are governed by the laws of New South Wales, Australia. You and Blackburn Solutions submit to the non-exclusive jurisdiction of the courts of New South Wales and the Commonwealth of Australia. Before starting any proceedings, we encourage you to contact us so we can try to resolve the matter.

18. Contact

Blackburn Solutions (ABN 63 558 158 909), New South Wales, Australia. Support: help@arnivar.com · General: info@arnivar.com · Privacy: admin@arnivar.com